WORKAROUND
To work around this problem, use the following methods as
appropriate for your situation.
Method 1: Start the computer in safe mode
To determine whether the slow performance occurs because of a
third-party program that is installed on the computer, start the computer in
safe mode. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
- Restart the computer.
- When the computer starts, press F8 to display the Windows Advanced
Options
Menu.
Note If you do not see this menu, and the computer starts to load
Windows, go back to step 1. - In the Windows
Advanced Options Menu, select Safe
Mode,
and then press ENTER.
- When the start process is complete, log on to Windows. Then, start the Office program in which you experience the problem that is described in the "Symptoms" section.
- Run the Office program for several minutes. Additionally, open and change
some files in the Office program, and then save the files.
If starting the computer in safe mode resolves the problem, it is likely that a
third-party program is creating a conflict with one of the Office programs that are listed in the "Applies to" section. To determine which program causes the problem, start the computer by performing a clean boot.
For more information about how to perform a clean boot, click the following article numbers to view the articles in the Microsoft Knowledge Base:
310353
How to perform a clean boot in Windows XP
281770 How to
perform clean-boot troubleshooting for Windows 2000
Method 2: Install antivirus and antispyware software
For a long-term solution to macro viruses, install antivirus
software that is designed specifically to detect macro viruses.
For more information about antivirus
software, click the following article number to view the article in the Microsoft Knowledge Base:
49500
List of antivirus software
vendors
Method 3: Turn off the background spelling and grammar checker
When you type a space or press ENTER, the background spelling and grammar checker examines what you typed. The spelling checker flags misspelled words by using a red wavy underline. The grammar checker flags grammatical errors by using a
green wavy underline. If the spelling files or grammar files are damaged,
you may receive an error message when you type.
To turn off the background
spelling and grammar checker, follow these steps.
- Microsoft Word
- Open a Word document.
- On the Tools menu, click
Options.
- In the Options dialog
box, click the Spelling &
Grammar tab.
- Click to clear the Check spelling as you
type check box and the Check grammar as you type
check box. Then, click OK.
- Microsoft PowerPoint
- Open a PowerPoint presentation.
- On the Tools menu, click
Options.
- In the Options dialog
box, click the Spelling and Style
tab.
- Click to clear the Check spelling as you
type check box, and then click OK.
- Microsoft Publisher
- Open a Publisher file.
- On the Tools menu, point
to Spelling, and then click
Spelling Options.
- In the Spelling Options dialog box, click to clear
the Check spelling as you type check box, and then click
OK.
Method 4: Delete unnecessary temporary files
To delete temporary Internet files and the history cache,
follow these steps:
- Start Microsoft Internet Explorer.
- On the Tools menu, click Internet
Options.
- On the General tab, click Delete Files under
Temporary Internet files.
- Click to select the
Delete all offline content check box, and then click
OK.
- Under History, click Clear
History, and then click Yes when you are prompted for
confirmation.
To delete
the contents of the Temp
folder, follow these steps:
- Click Start, click Run,
type %temp%, and then click
OK.
- Delete the contents of this folder. If any of the items are
important and should not be deleted, move the items to another
folder.