The "Program Compatibility Assistant" dialog box appears when you try to install or run Symantec Antivirus Enterprise Edition 10.0.1.622 in Windows Vista Beta 2 or in Windows Code Name "Longhorn" (920143)



The information in this article applies to:

  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Microsoft Windows Code Name "Longhorn"

Beta Information

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

When you try to install Symantec Antivirus Enterprise Edition version 10.0.1.622, or when you try to start this program after you install it, the Program Compatibility Assistant dialog box appears. This dialog box contains a message that states that the program has compatibility issues with the operating system. Therefore, you cannot install or run Symantec Antivirus Enterprise Edition.

You experience this problem if you are running one of the following operating systems:
  • Microsoft Windows Vista Beta 2, 32-bit x86 editions
  • Microsoft Windows Server Code Name "Longhorn" Beta 2, 32-bit x86 edition

RESOLUTION

Update information

The following file is available for download from the Microsoft Download Center:

DownloadDownload the KB920143 package now. Release Date: June 9, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

You must be running one of the following operating systems to install this update:
  • Windows Vista Beta 2, 32-bit x86 editions
  • Windows Server Code Name "Longhorn" Beta 2, 32-bit x86 edition

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any other updates.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Aclayers.dll6.0.5384.20514,56001-Jun-200606:36x86
Acxtrnal.dll6.0.5384.20172,03201-Jun-200606:36x86
Drvmain.sdbNot applicable17,03001-Jun-200603:13Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates



The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:ATdownload kbExpertiseBeginner kbBug kbfix kbQFE kbpubtypekc KB920143 kbAudITPRO kbAudEndUser