HP DeskJet 550C Black Output Appears Green (92582)


The information in this article applies to:

  • Microsoft Windows 3.1
  • Microsoft Windows 3.11
This article was previously published under Q92582

SYMPTOMS

When you print on a Hewlett-Packard (HP) DeskJet 550C color printer, black output may appear green.

CAUSE

Hewlett-Packard ships a printer driver with the HP DeskJet 550C for use with Windows version 3.1 that has Print Mode options in the Setup dialog box. (This dialog box is accessed by choosing the Printer icon in Control Panel and choosing the Setup button). According to Hewlett-Packard, the HP DeskJet 550C prints using two ink cartridges: Black and Color. When Print Mode is set to All Color, only the color cartridge is used to print. Black is created using yellow, magenta, and cyan inks, giving a black/green color.

RESOLUTION

Set the Print Mode to Black And Color or Black/Greyscale.
  1. Choose the Printer icon in Control Panel.
  2. Choose the Setup button.
  3. Set the Print Mode to Black And Color or Black/Greyscale.
This will cause the printer to use the black ink cartridge rather than the color cartridge for printing black.

MORE INFORMATION

The HP DeskJet 550C printer driver is manufactured by Hewlett-Packard, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:10/13/2003
Keywords:KB92582
©2003 Microsoft Corporation. All rights reserved.