The name of the .xls file contains garbage characters when you try to export data into an Excel worksheet in the Chinese version or in the Japanese version of Microsoft Dynamics CRM 3.0 (919869)



The information in this article applies to:

  • Microsoft CRM 3.0

SYMPTOMS

When you try to export data into a Microsoft Office Excel worksheet in Microsoft Dynamics CRM 3.0, the name of the .xls file in the File Download dialog box contains garbage characters.

This problem occurs in the Chinese version of Microsoft Dynamics CRM and in the Japanese version of Microsoft Dynamics CRM.

CAUSE

This problem occurs because the response header that is added by the Response.Addheader method is always encoded as UTF-8 in Microsoft ASP.NET.

RESOLUTION

To resolve this problem, use the method in the "Resolution" section of Microsoft Knowledge Base article 895262. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

895262 FIX: The response header will always be encoded as UTF-8 when you use the Response.Addheader method in ASP.NET

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:MajorLast Reviewed:6/19/2006
Keywords:kbtshoot kbMBSMigrate kbprb KB919869 kbAudEndUser kbAudKnowledgeWorker