SYMPTOMS
Consider the following scenario:
- You install Microsoft Exchange Server 2003 Service Pack 2 (SP2) on a computer that is running Microsoft Windows 2000 Service Pack 4 (SP4).
- In Exchange System Manager, you enable the Enforce password on device option. This option is in the Device Security Settings dialog box under Mobile Device Properties.
You try to synchronize a device that is running Microsoft Windows Mobile 5.0 software for Pocket PCs and that has the Messaging and Security Feature Pack for Windows Mobile 5.0 installed. When you do this, you receive the following error message:
0x85010004
Additionally, the device cannot be synchronized.
You may also receive the following error messages on the Windows Mobile-based device:
Your Account does not have permissions to sync with your current settings. Contact your Microsoft Exchange administrator.
Error code: HTTP_403
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Exchange Server 2003 Service Pack 2 installed to apply this hotfix.
Restart requirement
You do not have to restart the computer after you apply this hotfix. However, you must restart the following services:
- World Wide Publishing Service
- Simple Mail Transport Protocol (SMTP)
- Microsoft Exchange Routing Engine
- IIS Admin Service
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
| File name | Version | Date | Time | Size |
| Massync.dll | 6.5.7651.30 | 20-Jun-2006 | 00:57 | 756,224 |