Error message when you try to install updates by using the Windows Update Web site: "0x80245003" (919749)


The information in this article applies to:

  • Microsoft Windows Update

SYMPTOMS

You cannot install updates by using the Microsoft Windows Update Web site, and you may receive an error message that resembles the following:
Error number:0x80245003. Windows Update has encountered an error and cannot display the requested page.

CAUSE

This problem occurs because the redirector identification (redirectorID) number of the downloaded Wuredir.cab file is lower than the redirectorID number of the Wuredir.cab file in the %windir%\SoftwareDistribution folder.

WORKAROUND

To work around this problem, follow these steps:
  1. Click Start, click Run, type cmd in the Open box, and then click OK.
  2. At the command prompt, type net stop wuauserv, and then press ENTER.
  3. Type rmdir /s %windir%\softwaredistribution\wuredir, and then press ENTER.
  4. Type net start wuauserv.
  5. Use the Windows Update Web site again to install updates.

MORE INFORMATION

The "0x80245003" error number indicates the following error string and description:
Error stringDescription
WU_E_REDIRECTOR_ID_SMALLERThe redirectorId in the downloaded wuredir.cab is smaller than the cached cab.
Modification Type:MajorLast Reviewed:6/27/2006
Keywords:kbtshoot kbprb KB919749 kbAudEndUser kbAudITPRO
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