Microsoft Outlook forms are displayed instead of the expected Microsoft Dynamics CRM 3.0 Web forms in the Microsoft Dynamics CRM 3.0 client for Outlook (919534)

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time
Crmaddin.dll	3.0.5300.1175	1,179,480	30-Jun-2006	20:06

Installation information

Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client for Outlook.

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To enable this hotfix, follow these steps:

1. Log on to the computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook.
2. Click Start, click Run, type regedit in the Open box, and then click OK.
3. Locate and then select the following registry subkey:

   HKEY_CURRENT_USER\Software\Microsoft\Mscrmclient

4. On the Edit menu, point to New, and then click DWORD Value.
5. Type ShowWebForm, and then press ENTER.
6. Right-click ShowWebForm, and then click Modify.
7. In the Value data box, type 1, and then click OK.
8. On the File menu, click Exit.

Notes

• The following values are the acceptable values for the ShowWebForm value data in step 7:
  • A value of 1 enables Microsoft CRM Web forms for appointments, for tasks, and for contacts.
  • A value of 0 enables Outlook forms for appointments, for tasks, and for contacts.
• The registry entry overrides the Outlook forms so that the Microsoft Dynamics CRM forms are used. After you enable this hotfix, you cannot use a Microsoft CRM Web form for one kind of item but use an Outlook form for another kind of item. To do this, you have to disable synchronization between the Microsoft Dynamics CRM 3.0 client for Outlook and Microsoft Outlook.

Prerequisites

There are no prerequisites for this hotfix.

Restart requirement

If you are prompted to restart the computer, you must restart the computer after you apply this hotfix.

Removal information

To remove this hotfix from a computer that is running the Microsoft Dynamics CRM 3.0 client for Outlook, use Add or Remove Programs in Control Panel. System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 client for Microsoft Office Outlook.

The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB919534$\Spuninst folder.