You cannot view instructional videos for Microsoft Money (919527)

RESOLUTION

You receive an error message

1. Click Start, click Run, type inetcpl.cpl, and then click OK.
2. On the Advanced tab, under Security, click to select the Allow active content from CDs to run on My Computer check box.
3. Click to select the Allow active content to run in files on My Computer check box.
4. Click OK.
5. Restart Money to verify that you no longer receive the error message that is mentioned in the "Symptoms" section.

1. Click Start, click Run, type control folders, and then click OK.
2. On the File Types tab, click the heading of the Extensions column to alphabetize the items.
3. Associate HTA with HTML Application. To do this, use one of the following methods:
   • If there is a Restore button, follow these steps:
     1. In the list of registered file types, locate and then click HTA.
     2. Click Restore. Make sure that the file type that is selected for HTA is HTML Application.
   • If the Restore button is not available, follow these steps:
     1. In the list of registered file types, locate and then click HTA.
     2. Click Change.
     3. Select Internet Explorer, and then click OK.
   • If there is no HTA file type, follow these steps:
     1. Click New.
     2. Type HTA, and then click OK.
     3. Click Change.
     4. Select Internet Explorer, and then click OK.
4. Click OK.
5. Restart Money, and then verify that you no longer receive the error message that is mentioned in the "Symptoms" section.

1. If you are using Microsoft Money 2005, open the following folder in Microsoft Windows Explorer:

   C:\Program Files\Microsoft Money 2005\MNYCoreFiles\WebCache

   If you are using Microsoft Money 2006, open the following folder in Microsoft Windows Explorer:

   C:\Program Files\Microsoft Money 2006\MNYCoreFiles\WebCache

2. Right-click an HTA file, and then click Open With. For example, right-click MoneyTour.hta.
3. Click Choose Program.
4. In the Windows dialog box, click the Select the program from a list option, and then click OK.
5. In the Interface Name dialog box, click Internet Explorer, and then click to select the Always use the selected program to open this kind of file check box.
6. Click OK.

The video does not appear as expected

1. Start Microsoft Internet Explorer.
2. On the Tools menu, click Manage Add-ons.
3. Select an add-in that does not have Microsoft or Macromedia, Inc. in the Publisher column.
4. In the Settings area, click the Disabled option.
5. Click OK to close the Add-on Status dialog box.
6. Repeat steps 3 through 5 for all add-ins that do not have Microsoft or Macromedia, Inc. in the Publisher column.
7. Click OK to close the Manage Add-ons dialog box.
8. Close all browser windows.
9. Install Macromedia Shockwave Player. For more information about how to do this, visit the following Adobe Web site:

   http://www.adobe.com/shockwave/download/

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