If you are running the .NET Framework version 2.0 on Exchange Server 2003, you receive errors messages when you enable the Synthetic OWA Logon rule in MOM 2005 (919356)

SYMPTOMS

Consider the following scenario. You are running Microsoft Operations Manager (MOM) 2005. And, you are using the Microsoft Exchange Server Management Pack for MOM 2005 to monitor Microsoft Exchange Server 2003 computers. In this scenario, you receive error messages in the Operator console every 15 minutes. You receive these error messages if the following conditions are true:

You enable the Synthetic Outlook Web Access Logon rule in MOM 2005.
You are running the Microsoft .NET Framework version 2.0. Or, you upgrade the .NET Framework to version 2.0 on the Exchange Server 2003 computers that are running the MOM 2005 agent.

These error messages resemble one of the following error messages:

Error 1

0x80131502(-2146233086) Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index
This event was generated by the script: "Exchange 2003 - OWA logon verification"

Error 2

0x80131502(-2146233086) Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index
This event was generated by the script: "Exchange 2003 - EAS logon

Error 3

0x80131502(-2146233086) Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index
This event was generated by the script: "Exchange 2003 - OMA logon

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Hotfix installation information

You must install the hotfix on the Exchange Server 2003 computers that are running the MOM 2005 agent and the .NET Framework version 2.0.

Prerequisites

You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Managementpackcommon.dll	6.5.7651.26	32,768	30-May-2006	20:23	x86

MORE INFORMATION

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the naming schema for Exchange software updates, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages