You receive a JOB_STATUS_PRINTED print job notification even though the printer is turned off when you try to print a document from a Windows Server 2003-based computer (919017)

SYMPTOMS

When you try to print a document from an application on a Microsoft Windows Server 2003-based computer, you receive a JOB_STATUS_PRINTED print job notification, even though the document is not printed. You experience this symptom when the following conditions are true:

The shared printer is turned off.
The server uses a standard TCP/IP port for communication.
The server uses the Line Printer Remote (LPR) protocol for sending print jobs to a shared printer.
The LPR Byte Counting Enabled option is enabled on the server.

CAUSE

This problem occurs because the print spooler does not manage print jobs correctly. If the print spooler receives a RESTART_JOB_CONTROL notification before the EndDoc function call, the print spooler does not set the job status to JOB_PRINTED. However, if the print spooler receives the RESTART_JOB_CONTROL notification during the EndDoc function call, the print spooler marks the job status as printed and indicates to the printer that the print job status has changed. The print job is not processed. The print job status is marked as JOB_RESTART and JOB_PRINTING.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Localspl.dll	5.2.3790.530	312,320	09-May-2006	03:01	x86	None	RTMQFE
Spoolss.dll	5.2.3790.530	81,920	09-May-2006	03:01	x86	None	RTMQFE
Localspl.dll	5.2.3790.2698	348,672	09-May-2006	03:47	x86	SP1	SP1QFE

Windows Server 2003, Itanium-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Localspl.dll	5.2.3790.530	860,672	08-May-2006	15:56	IA-64	None	RTMQFE
Spoolss.dll	5.2.3790.530	235,008	08-May-2006	15:56	IA-64	None	RTMQFE
Localspl.dll	5.2.3790.2698	968,704	08-May-2006	16:04	IA-64	SP1	SP1QFE

Windows Server 2003, x64-based versions

File name	File version	File size	Date	Time	Platform
Localspl.dll	5.2.3790.2698	750,080	08-May-2006	16:02	x64

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx