CAUSE
This
behavior occurs because tray settings in documents are not preserved when one
of the following conditions is true:
- You use a different printer.
- You change the version of the operating system.
- You change the version of the printer driver.
This behavior occurs because the printer driver for one printer
may not contain the same tray ID, page sizes, or other settings as another
printer driver. Therefore, the page setup of documents will change as the
printer changes.
When you select a different printer, the paper
settings are reacquired from the new driver. This behavior is by design. Naming
conventions are not consistent for these settings across all printer drivers.
Therefore, the program rereads the printer driver because the program detects
that the printer has changed.
WORKAROUND
To work around this behavior, use one of the following
methods.
Method 1
Add custom forms to Microsoft Windows. Then, select the names of
those forms in the
Page Setup dialog box.
For more information about how to add
custom forms to Windows, click the following article numbers to view the articles in the Microsoft Knowledge Base:
282474
How to print using custom page
sizes on Windows NT and Windows 2000
157172 How to
create custom forms in Windows NT 4.0 and Windows 2000
Method 2
In Word, you may be able to work around this behavior by using a
macro to set the tray settings to the desired setting. For example, you can use
the following macro to set all pages in the document to manual feed.
Sub tray()
With ActiveDocument.PageSetup
.FirstPageTray = wdPrinterManualFeed
.OtherPagesTray = wdPrinterManualFeed
End With
End Sub
Note If your document has multiple sections, this macro will apply to the whole
document. However, if you need different tray assignments for different document
sections, this macro will not work. You will have to modify the macro.