Internet Explorer 6 stops responding when you close a Web page that uses the Filter style and the Windows Media Player 9 ActiveX control (918690)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0, when used with:
    • Microsoft Windows XP Professional Service Pack 2 (SP2)
    • Microsoft Windows XP Home Edition Service Pack 2 (SP2)

SYMPTOMS

Consider the following scenario:
  • You are running Microsoft Internet Explorer 6 on a Microsoft Windows XP Service Pack 2 (SP2)-based computer.
  • You use Internet Explorer 6 to visit a Web page that uses the Filter style and the Windows Media Player 9 ActiveX control.
When you close the Web page, the computer's CPU usage increases to 100 percent. Additionally, Internet Explorer 6 stops responding (hangs).

CAUSE

This problem occurs because of a bug in the Mshtml.dll file.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is intended to correct only the problem that is described in this article. Apply it only to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows XP Service Pack 2 (SP2) installed.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Mshtml.dll6.0.2900.29923,058,68808-Sep-200613:19x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:10/5/2006
Keywords:kbWinXPsp3fix kbWinXPpreSP3fix kbfix kbbug kbQFE kbhotfixserver kbpubtypekc KB918690 kbAudITPRO
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