A computer that is running Windows XP stops responding when you shut down the computer remotely or programmatically (918449)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Starter Edition

SYMPTOMS

Consider the following scenario:
  • You enable the Interactive logon: Do Not require CTRL+ALT+DEL policy setting on a Microsoft Windows XP-based computer.
  • A screen saver is active on the computer.
  • You shut down the computer either remotely or by using a program or script.
In this scenario, the computer stops responding and you may have to move the mouse or press a key on the keyboard to close the screen saver to shut down the computer.

Note This behavior may occur even if the computer restarts automatically after you install updates.

CAUSE

This behavior occurs because of a problem with the Interactive logon: Do Not require CTRL+ALT+DEL policy setting together with the scenario from the "Symptoms" section.

WORKAROUND

To work around this behavior, use one of the following methods.

  • Method 1: Disable the Interactive logon policy setting

    To disable the policy setting, follow these steps:
    1. Click Start, click Run, type Gpedit.msc, and then click OK.
    2. In the left pane, click Computer Configuration, expand Windows Settings, and then expand Security Settings.
    3. Expand Local Policies, and then click Security Options.
    4. In the Policy list that is located in the right pane, double-click Interactive logon: Do Not require CTRL+ALT+DEL.
    5. Click Disabled, click Apply, and then click OK.
    6. Click File, and then click Exit

  • Method 2: Disable the active screen saver

    To disable the active screen saver on the computer, follow these steps:
    1. Click Start, click Run, type Desk.cpl , and then click OK.
    2. In the Display Properties dialog box, click the Screen Saver tab.
    3. In the Screen saver list, click [None], and then click OK.
Modification Type:MajorLast Reviewed:6/5/2006
Keywords:kbtshoot kbprb KB918449 kbAudEndUser kbAudITPRO
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