You cannot install software for the Optical Desktop Elite for Bluetooth 2.0 on a 64-bit operating system (918303)


The information in this article applies to:

  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • the operating system: Microsoft Windows XP 64-Bit Edition
  • the operating system: Microsoft Windows XP 64-Bit Edition SP1
  • the operating system: Microsoft Windows XP 64-Bit Edition Version 2002
  • the operating system: Microsoft Windows XP 64-Bit Edition Version 2002 SP1
  • the operating system: Microsoft Windows XP 64-Bit Edition Version 2003
  • Microsoft Windows Server 2003, 64-Bit Datacenter Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition

SYMPTOMS

When you try to install the Microsoft IntelliPoint software or the Microsoft IntelliType software for the Microsoft Optical Desktop Elite for Bluetooth 2.0 in the x64 versions of Microsoft Windows, you receive the following error message:
Setup cannot continue because this software version is not supported on 64-bit operating systems.

CAUSE

This issue occurs when you try to install the 32-bit version of the IntelliPoint or IntelliType software.

RESOLUTION

To resolve this issue, follow these steps:
  1. Visit the following Microsoft Web site:

    http://www.microsoft.com/downloads/Search.aspx?displaylang=en

  2. In the Search box, type intellipoint bluetooth, and then click Go.
  3. Click the link for the 64-bit IntelliPoint or IntelliType software.
  4. Follow the steps that appear on the screen to download and install the software.
Modification Type:MajorLast Reviewed:5/12/2006
Keywords:kberrmsg kbprb KB918303
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