When you export selected customizations in Microsoft Dynamics CRM 3.0, the customizations are not saved (918291)


The information in this article applies to:

  • Microsoft Business Solutions CRM Software Development Kit (SDK), when used with:
    • Microsoft CRM 3.0
  • Microsoft CRM 3.0
The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

When you export selected customizations for an entity in Microsoft Dynamics CRM 3.0, the customizations are not saved in the exported .xml file.

CAUSE

This problem may occur with some entities, such as the Phone Call entity, when the customizations include changes to the StatusCode attribute.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Dynamics CRM 3.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft CRM 3.0 Server.

Prerequisites

There are no prerequisites to apply this hotfix.

Removal information

To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use the Add or Remove Programs item in Control Panel.

System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder:

%windir%\$NTUninstallKB898551$\Spuninst

For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:

832475 Description of the new features in the package installer for Windows software updates

Restart requirement

If you are prompted, restart the computer after you install the hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Microsoft.crm.platform.sdk.dll3.0.5300.1141244,56012-May-200607:07

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:9/13/2006
Keywords:kbExpertiseBeginner kbMBScustomization kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB918291 kbAudEndUser
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