Error message on a Windows Server 2003 R2-based computer that has Microsoft Server for NFS installed: "STOP 0x0000007E" (918245)


The information in this article applies to:

  • Microsoft Windows Server 2003 R2 Standard Edition (32-bit x86)
  • Microsoft Windows Server 2003 R2 Enterprise Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Datacenter Edition (32-Bit x86)
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows Storage Server 2003 R2

SYMPTOMS

On a Microsoft Windows Server 2003 R2-based computer that has Microsoft Server for NFS installed, you receive a Stop error message that resembles the following:
STOP 0x0000007E (0xC0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
This problem typically occurs on a multiprocessor computer on which the NFS service is experiencing a heavy load for a long time.

Notes
  • The results of a Stop error message may vary, depending on the computer's system failure settings.
  • The parameter values may vary, depending on the computer's configuration. However, for this particular instance, the first parameter will always be C0000005.
  • Not all "STOP 0x0000007E" error messages are caused by the problem that is described in this article.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running one of the following operating systems to install this hotfix:
  • Windows Server 2003 R2 Edition
  • Windows Server 2003 R2 x64 Edition
  • Windows Storage Server 2003 R2

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Nfssvr.sys5.2.3790.2691467,96828-Apr-200601:27x86
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatform
Nfssvr.sys5.2.3790.2691814,59228-Apr-200603:11x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MORE INFORMATION

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MajorLast Reviewed:5/9/2006
Keywords:kbQFE kbExpertiseInter kberrmsg kbWinServ2003preSP2fix kbHotfixServer KB918245 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.