Error message when you try to install the Data Protection Manager File Agent: "An error occurred when the agent operation attempted to create the DPM Agent Coordinator service on server <ServerName>" (918149)


The information in this article applies to:

  • Microsoft System Center Data Protection Manager 2006 English (United States)

SYMPTOMS

When you install the Data Protection Manager (DPM) File Agent on a computer that is running Microsoft System Center Data Protection Manager 2006, the installation may stop unexpectedly. Additionally, you may receive an error message that resembles the following:
Error 347: An error occurred when the agent operation attempted to create the DPM Agent Coordinator service on server <ServerName>.
Error details: The process terminated unexpectedly
Recommended action: Retry the operation.
This issue may occur if the following conditions are true:
  • A third-party LAN Support Program (LSP) is installed on the computer.
  • The third-party LSP uses Quality of Service (QoS).

CAUSE

This issue occurs because the installation fails when it calls the AcceptEx function. This behavior causes the DPM to start an infinite recursion. Therefore, the DPM server runs out of memory during the installation.

WORKAROUND

To work around this problem, you must uninstall the third-party LSP, and then install the DPM File Agent on a computer. After the installation is finished, reinstall the third-party LSP.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Call stack information

00f4f3e0 0104c32c 0100fb70 07b7ad50 00f4f404 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f404 0104ac83 07b7ad50 00000001 07b7ad50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f414 0104baad 77e6bc6d 07b7ad50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4f480 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4f4b0 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4f500 0104c32c 0100fb70 07b49d50 00f4f524 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f524 0104ac83 07b49d50 00000001 07b49d50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f534 0104baad 77e6bc6d 07b49d50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4f5a0 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4f5d0 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4f620 0104c32c 0100fb70 005bad50 00f4f644 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f644 0104ac83 005bad50 00000001 005bad50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f654 0104baad 77e6bc6d 005bad50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4f6c0 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4f6f0 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4f740 0104c32c 0100fb70 03bb3d50 00f4f764 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f764 0104ac83 03bb3d50 00000001 03bb3d50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f774 0104baad 77e6bc6d 03bb3d50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4f7e0 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4f810 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4f860 0104c32c 0100fb70 03b82d50 00f4f884 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f884 0104ac83 03b82d50 00000001 03b82d50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f894 0104baad 77e6bc6d 03b82d50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4f900 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4f930 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4f980 0104c32c 0100fb70 03b51d50 00f4f9a4 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4f9a4 0104ac83 03b51d50 00000001 03b51d50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4f9b4 0104baad 77e6bc6d 03b51d50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4fa20 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4fa50 0104c2b6 03afefe4 03afef98 00000001 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4faa0 0104c32c 0100fb70 03b16d50 00f4fac4 dpmac!CEndPoint::CreateNewAcceptSocket+0x10c
00f4fac4 0104ac83 03b16d50 00000001 03b16d50 dpmac!CEndPoint::RemoveAcceptSocket+0x4a
00f4fad4 0104baad 77e6bc6d 03b16d50 01010a70 dpmac!CConnection::NotifyMasterObjectsAboutAbort+0x58
00f4fb40 0104c6b5 03afefe4 03afef98 00000000 dpmac!CConnection::ExecuteStateMachine+0x17d
00f4fb70 0104bfd6 02640f20 03afefa8 02640e80 dpmac!CConnection::ExternalEventEntry_StateMachineStartup+0x7a
00f4fbc0 01044a17 0263cf88 00000000 02640e80 dpmac!CEndPoint::Activation+0x111
00f4fbf0 010468f1 00000002 00000000 0100e7c0 dpmac!CCommunicationThreadPool::AllEndPointActivation+0x37
00f4fc14 01041b3a 00000c4c 0263f000 02626e68 dpmac!CCommunicationThreadPool::CreateListeningEndpoints+0x36
00f4fc4c 0103230b 005fafc8 02626d20 01035bbd dpmac!CDataMover::Initialize+0x206
00f4fe8c 0102cf87 00f4fedc 02628fd0 00000000 dpmac!CDLSRuntime::Initialize+0x725
00f4ff30 0102f299 01002138 01002490 010882c8 dpmac!CACService::OnServiceStartEvent+0x148
00f4ff58 0102f414 00000001 02180fe4 00000000 dpmac!CService::ServiceMainInternal+0x78
00f4ffa4 77f79348 00000001 02180fe4 00000000 dpmac!CService::ServiceMain+0x69
00f4ffb8 77e66063 02180fd8 00000000 00000000 advapi32!ScSvcctrlThreadA+0x21
00f4ffec 00000000 77f79327 02180fd8 00000000 kernel32!BaseThreadStart+0x34
Modification Type:MajorLast Reviewed:8/29/2006
Keywords:kberrmsg kbtshoot kbprb KB918149 kbAudITPRO
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