The URL in a contact form does not appear as a hyperlink when you open the contact form in Microsoft Dynamics CRM 3.0 (917930)


The information in this article applies to:

  • Microsoft CRM 3.0

SYMPTOMS

When you open a contact form in Microsoft Dynamics CRM 3.0, the URL in the contact form does not appear as a hyperlink. Instead, the URL appears as text.

CAUSE

This problem occurs because the schema definition for the URL field in the contact form is incorrect. A URL schema field in the contact form should have the nvarchar type and the URL format. Instead, the URL schema field has the nvarchar type and the text format.

RESOLUTION

To resolve this problem, follow these steps:
  1. Create a new URL schema field. To do this, follow these steps:
    1. Log on to Microsoft Dynamics CRM as an administrator.
    2. Click Settings, click Customization, click Customize Entities, and then double-click Contact.
    3. In the Entity:Contact dialog box, click Attributes, and then click New.
    4. In the Attribute: New for Contact dialog box, type weburl in the Display Name box, click URL in the Format list, and then type 200 in the Maximum Length box.
    5. Click Save and Close.
  2. Add the field to the main form, and then publish the changes. To do this, follow these steps:
    1. Click Settings, click Customization, click Customize Entities, and then double-click Contact.
    2. In the Entity:Contact dialog box, click Forms and Views.
    3. On the More Actions menu, click Form, and then click Edit.
    4. In the Common Tasks area, click Add Fields.
    5. In the Add Fields dialog box, click weburl, click OK, and then click Save and Close.
    6. In the Entity:Contact dialog box, click Publish on the Actions menu.
Modification Type:MinorLast Reviewed:7/10/2006
Keywords:kbMBScustomization kbtshoot kbMBSMigrate kbprb KB917930 kbAudEndUser kbAudKnowledgeWorker
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