The ISA Server Control service may not start after you rename and then restart a computer that is running ISA Server 2004 (917718)

The information in this article applies to:

Microsoft Internet Security and Acceleration Server 2004, Enterprise Edition
Microsoft Internet Security and Acceleration Server 2004, Standard Edition

SYMPTOMS

After you rename and then restart a computer that is running Microsoft Internet Security and Acceleration (ISA) Server 2004, the ISA Server Control service (Mspadmin.exe) may not start. An event that resembles the following may be logged in the Application event log: Event Type: Error
Event Source: Microsoft ISA Server 2004
Event ID: 1000

Faulting application mspadmin.exe, version 4.0.2163.213, stamp 420bdbec, faulting module ntdll.dll, version 5.2.3790.1830, stamp 424377d2, debug? 0, fault address 0x00030115.

RESOLUTION

To resolve this problem, install the hotfix that is described in Microsoft Knowledge Base article 917902. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

917902 Description of the ISA Server 2004 hotfix package: April 24, 2006

WORKAROUND

To work around this problem, rename the computer by using a name that contains fewer characters than the current computer name. For example, if the current computer name is 123456, rename the computer to 12345.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:	Major	Last Reviewed:	6/27/2006
Keywords:	kbHotfixServer kbQFE kberrmsg kbExpertiseInter KB917718 kbAudITPRO