The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
If you sort the grid of a queue by the newest queue items first, the first item in the queue is removed after you click
Refresh Grid to update the queue in Microsoft Dynamics CRM 3.0. Additionally, items that are added to the queue are not displayed after you update the queue.
Note When this problem occurs, you can correctly display the items that are in the queue only by first opening a different area of Microsoft Dynamics CRM 3.0, and then opening the queue that you were viewing.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Business Solutions CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Invoice status detail.rdl | 63,436 | 21-Jun-2006 | 00:48 |
| Invoice status.rdl | 31,788 | 21-Jun-2006 | 00:48 |
| Sales pipeline.rdl | 108,507 | 21-Jun-2006 | 00:48 |
| Service activity volume detail.rdl | 100,124 | 21-Jun-2006 | 00:48 |
| Service activity volume.rdl | 65,200 | 21-Jun-2006 | 00:48 |
Installation information
Install this hotfix on computers that are running Microsoft Dynamics CRM 3.0 server.
Prerequisites
There are no prerequisites to install this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 server, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Dynamics CRM 3.0 server.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB917536$\Spuninst folder.