Error message when you try to install the Windows Genuine Advantage (WGA) Validation Tool from the Windows Update Web site: "0x80070005" (917499)


The information in this article applies to:

  • Microsoft Windows Genuine Advantage
  • Microsoft Windows Update
  • Microsoft Update
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Professional

SYMPTOMS

When you try to install the Windows Genuine Advantage (WGA) Validation Tool to validate Microsoft Windows XP or Microsoft Windows 2000 Professional, you cannot validate successfully. Additionally, you receive the following error message:
0x80070005

CAUSE

This problem occurs because the appropriate permissions are not detected.

RESOLUTION

To resolve this problem, visit the following Microsoft Web site to download and install the WGA Diagnostic Tool:

http://go.microsoft.com/fwlink/?linkid=52012

For more information about permissions problems that may occur when you try to run Windows Update, click the following article number to view the article in the Microsoft Knowledge Base:

910338 Error message when you visit the Windows Update Web site or the Microsoft Update Web site: "0x800A0046"

Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbtshoot kberrmsg kbprb KB917499 kbAudEndUser
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