The Fingerprint Reader does not register fingerprints (917388)


The information in this article applies to:

  • Microsoft Fingerprint Reader
  • Microsoft Optical Desktop with Fingerprint Reader

SYMPTOMS

When you try to register your fingerprint with the Microsoft Fingerprint Reader, the Fingerprint Reader does not register the fingerprint.

CAUSE

This behavior occurs when the Fingerprint Reader is connected to a USB hub.

WORKAROUND

To work around this behavior, connect the Fingerprint Reader to the USB port on the computer.

MORE INFORMATION

For more information about other causes of failure to register fingerprints, click the following article numbers to view the articles in the Microsoft Knowledge Base:

894036 How to clean and maintain your Microsoft Fingerprint Reader device

909129 The Fingerprint Registration Wizard does not run after you install the Fingerprint Reader and the DigitalPersona Password Manager software and then restart the computer

Modification Type:MajorLast Reviewed:5/5/2006
Keywords:kbprb KB917388
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