The monitor does not turn on when you move the mouse or press any key after you configure the "Power Options" settings on a Windows XP SP2-based portable computer (917332)


The information in this article applies to:

  • Microsoft Windows XP Professional SP2
  • Microsoft Windows XP Home Edition SP2
For a Microsoft Windows XP SP1 version of this article, see 921007.

SYMPTOMS

Consider the following scenario. You have a Microsoft Windows XP Service Pack 2 (SP2)-based portable computer that uses a dual-core processor or that uses an Intel Pentium 4 Processor that supports hyper-threading technology (HT Technology). You use Power Options in Control Panel to configure the computer to enter a standby or a hibernation state when you close the lid. You also configure the computer to turn off the monitor after a period of inactivity.

In this scenario, the computer correctly enters a standby or a hibernation state after you close the lid, and then the computer correctly resumes activity when you reopen the lid. Also, the monitor turns off correctly after the period of inactivity that you specify. However, the monitor does not turn on again when you move the mouse or press any key.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Videoprt.sys5.1.2600.291180,00018-May-200611:24x86


WORKAROUND

To work around this problem, close the lid, wait for several moments, and then reopen the lid.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:8/10/2006
Keywords:kbQFE kbExpertiseBeginner kbHotfixServer KB917332 kbAudEndUser
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