SYMPTOMS
Consider the following scenario:
- You have Read permission for all activities in Microsoft Dynamics CRM 3.0.
- A user who has the system administrator role grants you share visibility to e-mail activity.
- Share visibility includes Read, Write, and Append permissions.
In this scenario, when you click
History in the
Entity dialog box to view sent e-mail messages, you cannot view the messages.
Note The placeholder
Entity represents the actual entity name. The entity depends on the e-mail activity.
This problem occurs even though the following relationships have been set to
Cascade All:
- The Share relationship between the e-mail activity and the related entity
- The Reparent relationship between the e-mail activity and the related entity
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
Microsoft Dynamics CRM 3.0 server
|
| Crmnativeinteropproxy.dll | 3.0.5300.1153 | 3,398,480 | 30-May-2006 | 21:24 | x86 |
Microsoft Dynamics CRM 3.0 client
|
| Crmnativeinteropproxy.dll | 3.0.5300.1153 | 3,398,488 | 30-May-2006 | 21:23 | x86 |
Installation information
Install this hotfix on computers that are running the Microsoft Dynamics CRM 3.0 client or the Microsoft Dynamics CRM 3.0 server.
Prerequisites
You must have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000.
The Spuninst.exe tool is located in the %Windir%\$NTUninstallKB917277$\Spuninst folder.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates