SYMPTOMS
When you use a double-byte character set (DBCS) character in the name of a public folder, the DBCS character may appear as a question mark (?) in event messages. For example, you may notice this behavior in the following event messages when you increase the diagnostic logging level for the Rules category for the MSExchangeIS\Public folder on the Microsoft Exchange Server 2003 computer:
- The event ID 1034 message
- The event ID 1036 message
- The event ID 1038 message
- The event ID 1041 message
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To install this hotfix, you must be running Microsoft Exchange Server 2003 Service Pack 2 (SP2).
For more information about how to obtain the latest service packs for Exchange Server 2003, click the following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
The Microsoft Exchange Information Store service and all its dependent services are automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other software updates.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Exosal.dll | 6.5.7651.35 | 70,144 | 12-Jul-2006 | 17:40 | x86 |
| Mdbmsg.dll | 6.5.7651.35 | 3,372,544 | 12-Jul-2006 | 16:50 | x86 |
| Store.exe | 6.5.7651.35 | 5,259,264 | 12-Jul-2006 | 17:43 | x86 |