A Windows Journal Viewer installation may start when you try to use Groove Chat in Groove Virtual Office (917221)

The information in this article applies to:

Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

When you try to use Groove Chat in Groove Virtual Office, a Microsoft Windows Journal Viewer installation may start.

CAUSE

This issue occurs because some Microsoft Windows updates do a shallow installation of the Ink mode framework. The updates do this by registering the Ink mode Component Object Model (COM) classes so that the classes start the Windows Journal Viewer installer. Therefore, the next time that you open Chat or open another application that calls these classes, the Windows Journal Viewer installation starts.

MORE INFORMATION

Windows Journal Viewer is a Windows accessory that is used by Groove Chat to support Ink mode. If the Windows Journal Viewer installation fails, the files may have been corrupted by system changes since the COM classes were registered. To resolve this issue, reinstall Windows Journal Viewer manually, and select repair when you are prompted.

To download Windows Journal Viewer, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyID=fad44098-8b73-4e06-96d4-d1eb70eacb44&DisplayLang=en

Modification Type:	Major	Last Reviewed:	5/26/2006
Keywords:	kbprb kbExpertiseInter kbtshoot KB917221 kbAudKnowledgeWorker