Error message when you try to open your account in Groove: "The supplied identity is not allowed on your machine" (917194)

SYMPTOMS

The domain administrator can set a policy to prevent accounts in the domain from being installed on non-managed computers in Groove. When this policy is enabled, you receive the following error message when you try to open your account in Groove:

The supplied identity is not allowed on your machine. Please contact your Groove administrator.

This issue occurs even if you use the activation key that is sent to you by your administrator. Alternatively, this issue occurs even if you restore a previously saved account on a computer that does not have the management key added to the registry.

RESOLUTION

If you are the administrator, you can resolve this issue by using one of the following methods.

Method 1: Remove the policy

Log on to the Groove Management Server.
Click the Policies tab, and then click to clear the Members can only use managed identities from this domain on devices in this domain check box.

If you are running Groove Management Server 3.0 or an earlier version of Groove Management Server, click to clear the Identity may only be used on a managed device in the domain check box.

Method 2: Make the computer a managed Groove computer

Log on to the Groove Management Server, select a device template, and then click Download Device Management Key. The File Download window appears.
Click Save, enter a directory location, and then click Save to save the management server registry key in a .reg file.
Provide the .reg file to the user who is using the client computer.
On the client computer, make sure that Groove is closed. If you see a Groove icon in the notification area, click the icon, and then click Exit Groove.
On the client computer, double-click the .reg file to add the key to the registry and to make the computer a Groove managed computer.
Restart Groove and open the managed account.