Groove Virtual Office 3.x cannot communicate off the local subnet on computers that use AT&T cellular wireless Internet (917173)
The information in this article applies to:
- Groove Virtual Office 3.0 File Sharing Edition
- Groove Virtual Office 3.0 Professional Edition
- Groove Virtual Office 3.0 Project Edition
- Groove Virtual Office 3.0 Trial Edition
- Groove Virtual Office 3.1 File Sharing Edition
- Groove Virtual Office 3.1 Professional Edition
- Groove Virtual Office 3.1 Project Edition
- Groove Virtual Office 3.1 Trial Edition
SYMPTOMSGroove Virtual Office 3.x cannot
communicate off the local subnet on computers that use AT&T cellular
wireless Internet.CAUSEThis issue occurs because a helper application for AT&T
cellular wireless Internet prevents Groove Virtual Office 3.x from
communicating with Groove Relay Server.
If your computer is configured
for AT&T cellular wireless Internet, the computer may be running a helper application
called NetGain. This application compresses wireless connection data and sends
the data to a server. The server then decompresses the data and sends the data out to the
Internet.
The NetGain application appears to prevent Groove Virtual
Office 3.x from communicating with servers that are running Groove Relay Server. Therefore, awareness notifications,
messages, and workspace communications that are sent or received through
the Relay Server server fail.RESOLUTIONTo resolve this issue, disable the NetGain
application.MORE INFORMATION
The third-party products that this article discusses are manufactured by
companies that are independent of Microsoft. Microsoft makes no warranty,
implied or otherwise, regarding the performance or reliability of these
products.
| Modification Type: | Major | Last Reviewed: | 7/14/2006 |
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| Keywords: | kbExpertiseInter kbtshoot KB917173 kbAudKnowledgeWorker |
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