Error message in Outlook 2003 or in Outlook 2002: "This information service has not been configured" (917126)


The information in this article applies to:

  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002

SYMPTOMS

You may receive the following error message when you start Microsoft Office Outlook 2003 or Microsoft Outlook 2002 or when you click Personal Folders in the folder view list:
This information service has not been configured, select an existing file to configure or type the name of a new file to create.

CAUSE

This issue may occur if your e-mail account is configured to use a Microsoft Outlook data file that is unavailable or that does not exist.

RESOLUTION

To resolve this issue, use one of the following methods to remove the reference to the missing Outlook data file.

Method 1

  1. Start Outlook.
  2. In the navigation pane, right-click the folder that is associated with the missing Outlook data file.
  3. Click Close Folder_Name.

    Note Folder_Name is the folder that is associated with the missing Outlook data file.
  4. Restart Outlook.

Method 2

  1. Start Outlook.
  2. On the File menu, click Data File Management.
  3. Click the folder that is associated with the missing Outlook data file, and then click Remove.
  4. Restart Outlook.
Modification Type:MajorLast Reviewed:4/5/2006
Keywords:kbExpertiseBeginner kbtshoot kbprb KB917126 kbAudGeneralUser
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