An E-mail Properties dialog box in which the E-mail type box is set to SMTP is displayed when you double-click a resolved user name for a user in the GAL in Outlook 2003 (917119)


The information in this article applies to:

  • Microsoft Office Outlook 2003

SYMPTOMS

Consider the following scenario. You double-click a resolved user name in Microsoft Office Outlook 2003. The resolved user name is for a user in the global address list (GAL) of the Microsoft Exchange Server organization. In this scenario, the E-mail Properties dialog box is displayed. And, the E-mail type box in this dialog box is set to SMTP.

Note You may expect the user name to be resolved as the user's display name. Additionally, when you double-click the resolved user name, you may expect the User_display_name Properties dialog box to be displayed. This dialog box includes all the GAL properties for the user.

CAUSE

This behavior may occur if the following conditions are true:
  • Outlook 2003 is running in Cached Exchange Mode.
  • The offline address book has been fully downloaded.
  • You type an e-mail address such as "user_alias@your_domain_name.com". Then, you resolve the e-mail address.

WORKAROUND

To work around this behavior, type only the alias of the user, and then resolve the alias.

MORE INFORMATION

The E-mail Properties dialog box contains boxes for only the following e-mail properties:
  • Display name
  • E-mail address
  • E-mail type
  • Internet format
The User_display_name Properties dialog box contains boxes for all the GAL properties. Boxes for these properties are located on the following tabs:
  • General
  • Organization
  • Phone/Notes
  • Member Of
  • E-mail Addresses
Modification Type:MajorLast Reviewed:5/9/2006
Keywords:kbcontacts kbemail kbtshoot kbExpertiseBeginner kbprb KB917119 kbAudKnowledgeWorker
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