The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario. You install the Turkish version of Microsoft Dynamics CRM 3.0 on a computer that is also running Microsoft SQL Server. You then try to export customizations for a custom entity. In this scenario, you cannot export the customizations. Additionally, you receive the following error message in the Web browser:
<?xml version="1.0" ?>
<error xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<code>0x80040216</code>
<displaytitle>Beklenmeyen Hata</displaytitle>
<displaytext>Bir hata olustu. Daha fazla bilgi için sistem yöneticinize basvurun.</displaytext>
<description>An unexpected error occurred.</description>
<file>Not available</file>
<line>Not available</line>
<details>Not available</details>
<requesturl>http://kacrmtest/_grid/cmds/dlg_exportcustomizations.aspx</requesturl>
<type>Platform</type>
<source>XML</source>
<stacktrace />
</error>
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are running Microsoft CRM 3.0 Server.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows Server 2003, Microsoft Windows XP, or Microsoft Windows 2000, use the Add or Remove Programs item in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000. The Spuninst.exe utility is located in the following folder:
%Windir%\$NTUninstallKB916770$\Spuninst
For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, you must restart the computer after you install this hotfix.
File information
The Turkish version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
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| Microsoft.crm.tools.importexportpublish.dll | 3.0.5300.1116 | 158,568 | 18-Apr-2006 | 06:29 |