Mail flow stops from Lotus Notes to Exchange Server 2003 after you apply hotfix 829989 (916641)

SYMPTOMS

Consider the following scenario. A Lotus Notes user exchanges e-mail with a user in a Microsoft Exchange Server 2003 organization. The e-mail is routed through Microsoft Exchange Server 2003 Connector for Lotus Notes. The e-mail thread includes history information. After about five or six replies on this e-mail thread, the e-mail message develops text formatting issues. Therefore, the e-mail message becomes unreadable.

You then apply the hotfix for this problem that is provided in the following article in the Microsoft Knowledge Base:

829989 A message that is sent repeatedly through Exchange Connector for Lotus Notes develops text formatting problems

After you do this, mail flow stops from Lotus Notes to Exchange Server, and the Lsntsmex.exe process stops responding.

RESOLUTION

To resolve this problem, you must download and then install the latest version of Microsoft Exchange Server 2003 Connector for Lotus Notes. The following file is available for download from the Microsoft Download Center:

Download the NotesCon.exe package now. For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: -

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Exchange Server 2003 Connector for Lotus Notes version 06.05.7830.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

829989 A message that is sent repeatedly through Exchange Connector for Lotus Notes develops text formatting problems

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.