The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
In Microsoft Dynamics CRM 3.0, you perform an advanced find
on properties
and criteria that contain special characters, such as
"%" or "&." The results of the advanced find span multiple pages. The
first page is displayed correctly. However, when you try to scroll down to
subsequent pages, you receive the following error message:
An error has occurred. For more information, contact your
system administrator. Error code: Not available.
RESOLUTION
Hotfix information
A supported
hotfix is now available from Microsoft, but it is only intended to correct the
problem that is described in this article. Only apply it to systems that are
experiencing this specific problem.
To resolve this problem
immediately, contact Microsoft Business Solutions Technical Support to obtain
the hotfix. You can log on to the Microsoft Business Solutions Support site and
create a new support request. To do this, visit the following Microsoft Web
site:
You can also contact Microsoft Business Solutions Technical
Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Business Solutions Support
Professional determines that a specific update will resolve your problem. The
usual support costs will apply to any additional support questions and issues
that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are
running Microsoft Dynamics CRM 3.0 Client or Microsoft Dynamics CRM 3.0
Server.
Prerequisites
You must
have Microsoft Dynamics CRM 3.0 installed to apply this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the
hotfix.
Removal information
You can remove this hotfix by using
Add or Remove Programs in Control Panel.
File information
The English version of this hotfix has the file
attributes (or later file attributes) that are listed in the following table.
The dates and times for these files are listed in Coordinated Universal Time
(UTC). When you view the file information, it is converted to local time. To
find the difference between UTC and local time, use the
Time
Zone tab in the Date and Time item in Control Panel.
The Microsoft CRM server|
| Appgrid.htc | Not
Applicable | 11,817 | 12-May-2006 | 05:36 | Not
Applicable |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 | x86 |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1141 | 596,832 | 12-May-2006 | 07:10 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1141 | 736,096 | 12-May-2006 | 07:10 | x86 |
| Mscrmcustom.dll | 3.0.5300.1112 | 168,240 | 12-Apr-2006 | 02:23 | x86 |
| Print_dlg.aspx | Not
Applicable | 8,816 | 10-Apr-2006 | 13:48 | Not
Applicable |
| Crmhotfix.cdf | Not
Applicable | 3,082 | 12-May-2006 | 21:57 | Not
Applicable |
| Mscrmcustom.dll | 3.0.5300.1112 | 168,240 | 12-Apr-2006 | 02:23 | x86 |
| Updspapi.dll | 6.1.22.0 | 371,936 | 17-Jan-2006 | 09:38 | x86 |
The Microsoft CRM client|
| Appgrid.htc | Not
Applicable | 11,817 | 10-Apr-2006 | 13:48 | Not
Applicable |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 | x86 |
| Microsoft.crm.application.components.application.dll | 3.0.5300.1141 | 686,928 | 12-May-2006 | 07:07 | x86 |
| Microsoft.crm.application.pages.dll | 3.0.5300.1141 | 965,456 | 11-May-2006 | 16:07 | x86 |
| Mscrmcustom.dll | 3.0.5300.1112 | 168,240 | 12-Apr-2006 | 02:23 | x86 |
| Print_dlg.aspx | Not
Applicable | 8,816 | 20-Mar-2006 | 23:44 | Not
Applicable |
| Systemsettings.aspx | Not
Applicable | 33,171 | 12-May-2006 | 05:35 | Not
Applicable |
| Crmhotfix.cdf | Not
Applicable | 3,314 | 12-May-2006 | 21:57 | Not
Applicable |
| Mscrmcustom.dll | 3.0.5300.1112 | 168,240 | 12-Apr-2006 | 02:23 | x86 |
| Updspapi.dll | 6.1.22.0 | 371,936 | 18-Jan-2006 | 00:38 | x86 |