SYMPTOMS
You post a new message to a newsgroup public folder in a Microsoft Exchange Server 2003 organization. When you do this, you receive error messages in the Microsoft Office Outlook 2003 synchronization log that resemble the following error messages:
10:46:57 Error synchronizing folder
10:46:57 [8004010F-501-8004010F-560]
10:46:57The client operation failed.
10:46:57 Microsoft Exchange Server Information Store
Note To view the Outlook synchronization log, click
Go on the toolbar, and then click
Folder List. In the
Folder List pane, click the
Sync Issues folder.
This problem occurs when the following conditions are true:
- Outlook is configured to use Cached Exchange mode.
- Outlook is configured to download public folder favorites. This option is configured when you click More Settings in the Exchange Server Settings dialog box, click the Advanced tab, and then click to select Download Public Folder Favorites under Cached Exchange Mode Settings.
- The newsgroup public folder is included in the Favorite Folders area in the Mail pane.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you apply the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993
How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all its dependent services will be restarted.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Exosal.dll | 6.5.7651.15 | 70,144 | 05-Apr-2006 | 05:17 | x86 |
| Mdbmsg.dll | 6.5.7651.15 | 3,357,184 | 05-Apr-2006 | 03:34 | x86 |
| Store.exe | 6.5.7651.15 | 5,252,096 | 05-Apr-2006 | 05:19 | x86 |