The Microsoft Bluetooth device is not detected on a third-party transceiver (916462)


The information in this article applies to:

  • Microsoft Wireless IntelliMouse Explorer for Bluetooth
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Optical Desktop for Bluetooth

SYMPTOMS

When you try to use a Microsoft Bluetooth device or a keyboard on a built-in Bluetooth transceiver in a portable computer, the devices are not detected.

CAUSE

This behavior occurs when there is an incompatible transceiver or an incompatible Microsoft Bluetooth stack.

RESOLUTION

To resolve this behavior, contact the manufacturer of the portable computer to see whether their transceiver works with the Microsoft Bluetooth stack. Additionally, ask the manufacturer how to add devices by using the Microsoft Bluetooth stack. You may have to use the Microsoft transceiver to resolve this behavior.

If the portable computer that you are using is running Microsoft Windows XP Service Pack 2 (SP2), the system detects the transceiver and then installs the Microsoft Bluetooth stack. Typically, this behavior occurs when the third-party stack is removed. If you are using a Toshiba portable computer, visit the following Toshiba Web site to obtain a utility to help with this process:

http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlViewDL.jsp?soid=841048&ref=AI&c

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

811797 Bluetooth device stops working and is no longer detected

811798 Input device stops working and is not detected

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/26/2006
Keywords:kb3rdparty kbprb KB916462
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