Error messages when you try to install Groove Virtual Office on a Japanese version of Windows: "Internal Error V1" or "Feature Transfer error: Error 1" (916409)


The information in this article applies to:

  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition
  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition

SYMPTOMS

When you try to install Groove Virtual Office on a Japanese version of Microsoft Windows, you may receive the following error messages:
Internal Error V1
Feature Transfer error: Error 1

CAUSE

This issue occurs because on a Microsoft Windows NT-based computer, the temporary directory default path for each user is C:\Documents and Settings\username\Local Settings\Temp. Therefore, when the user name includes kanji characters, the temporary directory path also includes kanji characters. The software that is used to make the compressed network distribution of Groove (vBuild) cannot handle these characters.

RESOLUTION

To resolve this issue, install Groove Virtual Office from the Groove installation CD or from the "One-Click Install" link on the following Groove Networks Downloads Web page:

http://www.groove.net/downloads/groove/download-preview.cfm

These installation methods do not use vBuild for compression.

WORKAROUND

For versions of Groove that are earlier than Groove Virtual Office 3.1, work around this issue by using an installation that is downloaded from the Groove Networks Web site. To do this, follow these steps:
  1. In Windows, use any drive in which you have sufficient disk space and full permissions. On this drive, create a temporary directory that does not include kanji characters in the path. For example, create a temporary directory that is called C:\Mytemp.
  2. On the desktop, right-click My Computer, and then click Properties.
  3. Click the Advanced tab, and then click Environment Variables.
  4. In the User variables for Username list, select TEMP, and then click Edit.
  5. Note the current value of the variable, so that you can restore it later.
  6. Change the value to the directory that you created in step 1, and then click OK.
  7. Run the Groove installation.
  8. After the installation finishes, return to the Environmental Variables dialog box, and then reset TEMP to its original value.
  9. Delete the directory that you created in step 1.
Modification Type:MajorLast Reviewed:8/7/2006
Keywords:kbprb kbExpertiseInter kbtshoot KB916409 kbAudKnowledgeWorker
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