How to associate a preexisting Groove user on the Groove Enterprise Management Server with a new LDAP entry (916396)

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A preexisting Groove identity will not link to a newly added LDAP entry when you synchronize to the LDAP directory. This behavior occurs because Groove users are not uniquely identified by identity name. Instead, a newly imported user will be created that has the same name or a similar name. At that point, you can convert the LDAP-imported user to the identity of the existing user and maintain all the user's shared workspace memberships.

The established or manually created identity will appear as Active. The imported user will appear as Pending because that user has not been enabled. Copy the activation key that is associated with the imported identity. Then, send the activation key to the user. Include instructions to log on to Groove by using the user's established identity and then to run the product activation wizard.

When the user activates the account by using the activation key that is associated with the imported identity, an identity conversion is triggered. This is similar to when an unmanaged user converts to a managed identity. After this occurs, the user will have all his or her workspaces and contacts associated with the LDAP-imported identity. The Enterprise Management Server will still show two identities. However, the imported identity will appear as Active, and the older identity will appear as Pending. You may safely delete the old identity from this state.