Error message when you try to import a Groove account on a new computer: "Saved account for name is too old and cannot be used" (916331)

The information in this article applies to:

Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition
Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Workspace 2.5 Preview Edition
Groove Workspace 2.5 Professional Edition
Groove Workspace 2.5 Project Edition
Groove Workspace 2.5 Standard Edition

SYMPTOMS

When you try to import a Groove account on a new computer, you receive the following error message:

Saved account for name is too old and cannot be used.

CAUSE

This problem occurs because Groove does not accept account data that is more than 60 days old.

RESOLUTION

To resolve this problem, create a new Groove account file on the original computer by using the Multiple Computers option.

MORE INFORMATION

Account data is valid only for 60 days whether it is transferred to groove.net by using the multiple computers function, manually saved as a file, or saved by automated company backup. Old accounts are difficult to synchronize. If Groove accepts account data that is more than 60 days old, some Groove services may not be able to synchronize with the original computer.

Modification Type:	Major	Last Reviewed:	6/20/2006
Keywords:	kbprb kbExpertiseInter kbtshoot KB916331 kbAudKnowledgeWorker