Windows Genuine Advantage does not validate a copy of Windows XP (916247)


The information in this article applies to:

  • Microsoft Windows Genuine Advantage
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

The Windows Genuine Advantage (WGA) validation process does not validate a copy of Microsoft Windows XP as expected.

RESOLUTION

To resolve this issue, follow these steps:
  1. Start Microsoft Internet Explorer, and then visit the following Microsoft Web site:

    http://www.microsoft.com/genuine/diag

  2. Click Start Diagnostics.

    Note If you receive a dialog box that asks whether you want to run this file or to save this file, click Run.

    The WGA Diagnostic Tool analyzes the computer and then lists the reasons why you cannot validate the copy of Windows XP. The WGA Diagnostic Tool may also list some error messages.

    The most common problems are an invalid product key and a blocked volume license key. If the product key that is generated by the WGA Diagnostic Tool differs from the original product key, go to step 3. If this is not issue, see the "More Information" section to resolve the problem.
  3. If the product key that is generated by WGA Diagnostic Tool differs from the original product key, you must change the product key back to the original product key. To change the product key, use the Windows Product Key Update Tool. To do this, visit the following Microsoft Web site:

    http://www.microsoft.com/genuine/selfhelp/PKUInstructions.aspx

  4. Follow the instructions on the Web site, and then try to validate Windows XP again.

MORE INFORMATION

This section provides explanations and resolutions for WGA error messages.
  • Error message
    0x80080200
    Unsupported Operating System for WGA

    Cause

    WGA cannot currently determine whether the operating system is genuine or not. However, you still can access the Windows Update and Microsoft Update Web sites.
  • Error messages
    0x80080201
    0x80080202
    Cannot detect product ID (PID)
    Invalid product ID
    Cause
    The system is in a state that prevents WGA from accessing the product ID (PID).

    Resolution
    1. Click Start, click Run, type cmd, and then press ENTER.
    2. Type the following commands. Press ENTER after each command.

      regsvr32 %windir%\system32\licdll.dll
      regsvr32 %windir%\system32\licwmi.dll

    3. Check the value of the PID in the registry. To do this, follow these steps:
      1. Start Registry Editor.
      2. Locate and then right-click the following registry subkey:

        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProductId

      3. Make sure that the product ID has a format that resembles the following:

        12345-VER-1234567-12345

    4. Restart the computer. If you still cannot validate Windows XP, you may have to reinstall the operating system.
  • Error messages
    0x80080203
    0x80080204
    Internet Connection Problem
    Service Unavailable
    Cause
    Computer settings may be preventing you from validating Windows XP.

    Resolution
    1. Start Internet Explorer, click Tools, and then click Internet Options.
    2. Click the Security tab, and then click Customer Level.
    3. Make sure that the related ActiveX Control options are enabled.
    4. If you have third-party firewall software installed, disable the firewall.
    5. Make sure that the Date and Time settings for the computer are correct.
    6. Validate Windows XP again.
  • Error message
    0x80080205
    Insufficient Privileges
    Cause
    You must use administrative credentials to continue with validation.

    Resolution
    1. Reactivate Windows XP by using administrative credentials.
    2. Validate Windows XP by using administrative credentials.
  • Error message
    0x80080206
    Internet settings do not allow the genuine ActiveX control to run properly, or user may not be the system administrator of the machine
    Cause
    An ActiveX control is disabled.

    Resolution
    1. Start Internet Explorer, click Tools, and then click Internet Options.
    2. Click the Security tab, and then click Customer Level.
    3. Make sure that options are enabled for the ActiveX control that triggered the error message.
    4. Validate Windows XP again.
  • Error message
    0x80080207
    Expired Validation Code
    Cause
    You have typed an incorrect validation code on the Microsoft Download Center validation page.

    Resolution
    1. Run the validation check again.
    2. Enter the correct validation code.
    3. Validate Windows XP again.
  • Error message
    0x80080209
    Can't Run Active X
    Cause
    This problem may occur because antivirus or firewall software is preventing ActiveX controls from running.

    Resolution
    1. Configure third-party antivirus or firewall software so that ActiveX controls are enabled.
    2. Validate Windows XP again.
  • Error message
    0x80080211
    User has chosen to exit the validation process
    Cause
    You have exited the validation process.

    Resolution
    Restart the validation process later.
  • Error message
    0x80080219
    Windows Not Activated
    Cause
    This copy of Windows is a retail copy or an OEM copy. Activation is required to continue.

    Resolution
    1. Activate Windows XP.
    2. Validate Windows XP again.
  • Error message
    0x80080220
    Invalid Product Key
    Cause
    This problem occurs because of a blocked volume license key. You may have installed Windows by using an invalid product key. The volume license key has been blocked by Microsoft because the key has been reported as stolen or leaked.

    Resolution
    1. Buy a new copy of Windows XP.
    2. Reinstall and then validate the new copy of Windows XP.
  • Error message
    0x80080222
    The product key associated with your copy of Windows was never issued by Microsoft
    Cause
    The product key that is installed on this system is not recorded. Therefore, this product key was probably generated by a program that produces unauthorized product keys.

    Resolution
    1. Buy a new copy of Windows XP.
    2. Reinstall and then validate the new copy of Windows XP.

REFERENCES

For more information about Windows XP, visit the following Microsoft Web site:

http://support.microsoft.com/ph/1173

For more information about WGA, visit the following Microsoft Web site:

http://www.microsoft.com/genuine/downloads/whyValidate.aspx

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

892130 Description of Windows Genuine Advantage (WGA)

Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbValidation kbtshoot kberrmsg kbprb KB916247 kbAudEndUser kbAudITPRO
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