The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you use the Microsoft CRM client for Microsoft Office Outlook to print a quote that contains only write-in products, you receive the following error message:
An error has occurred. For more information, contact your system administrator. Error code: -2146822366
Also, the mail merge function in Microsoft Office Word stops unexpectedly.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this update on computers that are running the Microsoft CRM client for Outlook.
Prerequisites
To install this update, you must have installed Microsoft Dynamics CRM 3.0.
Removal information
Use Add or Remove Programs in Control Panel to remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Crmaddin.dll | 3.0.5300.1101 | 1,179,944 | 06-Apr-2006 | 11:14 |
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 |
| Mscrmcustom.dll | 3.0.5300.1093 | 167,136 | 31-Mar-2006 | 07:45 |
| Crmhotfix.cdf | Not Applicable | 2,300 | 07-Apr-2006 | 01:09 |
| Mscrmcustom.dll | 3.0.5300.1093 | 167,136 | 31-Mar-2006 | 07:45 |