Windows XP stops responding when you click or resize a window, or in Windows Server 2003, when you run many console applications, you receive a Stop error message: "0xF4" (916199)


The information in this article applies to:

  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Tablet PC Edition 2005
  • Microsoft Windows XP Media Center Edition 2005
  • Microsoft Windows Server 2003 Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Web Edition

SYMPTOMS

You may experience one of the following symptoms in Microsoft Windows XP or in Microsoft Windows Server 2003.

Windows XP

When you click a window or when you resize a window, Windows XP stops responding (hangs). You experience this symptom if the following conditions are true:
  • The window overlaps another window.
  • The computer has a dual-core processor or a hyper-threading processor.
  • The Windows Classic theme is applied.

    Note To determine whether the Windows Classic theme is applied, right-click an empty area on the desktop, click Properties, and then click the Themes tab. The current desktop theme is listed in the Theme box.

Windows Server 2003

When you have many console windows open or when you run many console programs at the same time, you receive a "0xF4" Stop error message.

You experience this problem if the computer has a dual-core processor or a hyper-threading processor.

RESOLUTION

Windows XP

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Win32k.sys5.1.2600.28681,839,61616-Mar-200601:43x86

Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.PrerequisitesBecause of file dependencies, you must have Windows Server 2003 Service Pack 1 (SP1) applied to apply this hotfix. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Restart requirementYou must restart the computer after you apply this hotfix.Hotfix replacement informationThis hotfix does not replace any other hotfixes.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003, 32-bit x86 versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758282,11227-Jul-200613:43x86SP1SP1QFE
Win32k.sys5.2.3790.27581,851,39227-Jul-200610:58x86SP1SP1QFE
Windows Server 2003, 64-bit x64 versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758610,30427-Jul-200614:30x64SP1SP1QFE
Win32k.sys5.2.3790.27584,529,66427-Jul-200614:30x64SP1SP1QFE
Wgdi32.dll5.2.3790.2758285,18427-Jul-200614:30x86SP1WOW
Windows Server 2003, 64-bit IA-64 versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2758906,24027-Jul-200614:37IA-64SP1SP1QFE
Win32k.sys5.2.3790.27585,547,00827-Jul-200614:37IA-64SP1SP1QFE
Wgdi32.dll5.2.3790.2758285,18427-Jul-200614:37x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:9/1/2006
Keywords:kbWinServ2003preSP2fix kbQFE kbExpertiseBeginner kbHotfixServer KB916199 kbAudEndUser kbAudITPRO
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