A connected USB floppy disk drive does not work when you press F6 to install mass storage drivers during the Windows XP installation process (916196)

SYMPTOMS

Consider the following scenario. You start to install Microsoft Windows XP on a computer to which a universal serial bus (USB) floppy disk drive is connected. Then, you press F6 to install mass storage drivers during the Windows XP installation process.

Note These mass storage drivers reside on a floppy disk that is inserted in the USB floppy disk drive.

In this scenario, the USB floppy disk drive does not work. Therefore, you cannot load the mass storage drivers.

CAUSE

This issue occurs if the USB floppy disk drive is not supported for use during Windows XP installation. To be supported in this situation, the drive must be listed in the Txtsetup.sif file.

The following USB floppy disk drives are included in the Txtsetup.sif file and are therefore supported for use during Windows XP installation:

Plug and Play ID	USB floppy disk drive model
USB\VID_03EE&PID_6901	Mitsumi
USB\VID_057B&PID_0000	Y-E Data; Sony part number 09K9835
USB\VID_0644&PID_0000	TEAC; IBM option part number 27L4226, FRU 05K9283

The following USB floppy disk drives are not included in the Txtsetup.sif file and therefore are not supported during Windows XP installation:

Plug and Play ID	USB floppy disk drive model
USB\VID_03F0 &PID_2001	HP
USB\VID_054C &PID_002C	Sony
USB\VID_057B &PID_0001	Y-E Data
USB\VID_0409 &PID_0040	NEC
USB\VID_0424 &PID_0FDC	SMSC

WORKAROUND

To work around this issue, use one of the following methods:

Use one of the supported USB floppy disk drives from the list in the "Cause" section.
In a corporate environment that uses Microsoft Windows Remote Installation Service (RIS) Server technology to deploy Windows XP images, you can use the procedure in the following Microsoft Knowledge Base article to add the additional mass storage drivers:
246184 How to add third-party OEM network adapters to RIS installations
Note This article discusses how to add network adapter drivers to a RIS installation location. However, the same procedure can be used to add mass storage drivers to a RIS installation location.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.