After you install the KB896688 cumulative security update on a WEPOS-based computer, the remote assistance feature and an ActiveX control in Help and Support Center do not function correctly (916144)

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue, add the required subkeys to the registry. To do this, follow these steps:

1. Click Start, click Run, type notepad.exe, and then click OK.
2. Paste the following text in the Notepad document:

   Windows Registry Editor Version 5.00
   [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}]
   @="ClassMoniker"
   [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\InprocServer32]
   @="ole32.dll"
   [HKEY_CLASSES_ROOT\CLSID\{0000031A-0000-0000-C000-000000000046}\ProgID]
   @="clsid"
   [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\CLSID]
   @="{0000031A-0000-0000-C000-000000000046}"

3. Click File, and then click Save.
4. In the Save in box, click Desktop.
5. In the File name box, type KB909889.reg.
6. In the Save as type box, click All Files, and then click Save.
7. Click File, and then click Exit.
8. On the desktop, double-click KB909889.reg, and then click Yes to add the information to the registry.
9. Click OK to confirm that the information in the KB909889.reg file has been added to the registry.
10. Restart the computer.