A print request to a Novell NetWare printer share is unsuccessful on a Windows XP Service Pack 2-based computer (916094)


The information in this article applies to:

  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)

SYMPTOMS

On a Microsoft Windows XP Service Pack 2 (SP2)-based computer, you send a print request to a Novell NetWare printer share that is mapped to the printer port. After you do this, CPU usage may increase to 100 percent. Additionally, the print request is unsuccessful.

CAUSE

This problem occurs because the Spooler service cannot open a network-redirected printer port under the system account in Windows XP SP2. This behavior causes the port monitor to hold on to the printer port. Therefore, the printer port appears to be continuously busy.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To install this hotfix, you must have Windows XP SP2 installed on your computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Pjlmon.dll5.1.2600.286115,36004-Mar-200603:35x86

WORKAROUND

To work around this problem, connect to the printer share instead of creating a local port in the spooler.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbWinXPsp3fix kbWinXPpreSP3fix kbfix kbbug kbpubtypekc KB916094 kbAudITPRO
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