The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
Consider the following scenario in Microsoft Dynamics CRM 3.0:
- You click the contract-associated entity for an account or contact record.
- The account or contact record that you have open is the billing account or the billing contact.
When you select any one of the contract views, you do not see any contracts.
Additionally, the view does not show contracts when the following conditions are true:
- You view the related contract-associated view.
- The account or contact record that you have open has accounts or child contacts that have contracts of their own.
Instead, the view shows only contracts for the sub-contacts on the account form or on the contact form.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this update on computers that are running Microsoft Dynamics CRM 3.0 desktop client for Microsoft Office Outlook and Microsoft Dynamics CRM 3.0 Server.
Prerequisites
To install this update, you must have installed Microsoft CRM version 3.0.
Removal information
Use Add or Remove Programs in Control Panel to remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Microsoft Dynamics CRM 3.0 desktop client for Microsoft Office Outlook
|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1078 | 6,732,048 | 09-Mar-2006 | 22:17 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1078 | 408,344 | 09-Mar-2006 | 22:18 | x86 |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 07-Mar-2006 | 17:35 | x86 |
| Crmhotfix.cdf | Not Applicable | 2,604 | 20-Mar-2006 | 05:37 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 07-Mar-2006 | 17:35 | x86 |
Microsoft Dynamics CRM 3.0 Server
|
| Crmmsg.dll | 1.2.3297.123 | 16,088 | 18-Jan-2006 | 00:38 | x86 |
| Crmobjectmodel.dll | 3.0.5300.1078 | 6,732,040 | 09-Mar-2006 | 22:17 | x86 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1078 | 367,368 | 09-Mar-2006 | 22:17 | x86 |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 07-Mar-2006 | 17:35 | x86 |
| Crmhotfix.cdf | Not Applicable | 2,604 | 20-Mar-2006 | 05:38 | Not Applicable |
| Mscrmcustom.dll | 3.0.5300.1000 | 152,288 | 07-Mar-2006 | 17:35 | x86 |