A computer that is running Windows XP or Windows Server 2003 may stop responding when you select the "Delete restoration data and proceed to system boot menu" option (915699)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional

SYMPTOMS

A computer that is running Microsoft Windows XP or Microsoft Windows Server 2003 may stop responding when you select the Delete restoration data and proceed to system boot menu option while the computer is resuming from hibernation.

For example, while the computer is resuming from hibernation, you receive the following message: For troubleshooting and advanced startup options for Windows, press F8. If you press F8, you receive the following message, which presents two options: Continue with Restart
Delete restoration data and proceed to system boot menu. The problem occurs when you select the Delete restoration data and proceed to system boot menu option.

Note When you select the Delete restoration data and proceed to system boot menu option, the Hiberfil.sys file is deleted. Therefore, all information about the operating system state that is stored in the hibernation file is lost. This information includes any unsaved data.

CAUSE

This problem may occur on computers that have certain BIOS and hardware combinations.

WORKAROUND

To work around this problem when it occurs, turn off the power for the computer, and then restart the computer.

Note By default, Advanced Configuration and Power Interface (ACPI)-compliant computers are configured to shut down when the power button is pressed and released. If the computer does not shut down after a short time, press and hold the power button until the computer turns off. The computer usually turns off in approximately four seconds.

Some older computers have a reset button. If the computer does not restart when you press the reset button, press the power button to turn off the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to troubleshoot hibernation issues, click the following article number to view the article in the Microsoft Knowledge Base:

907477 How to troubleshoot hibernation and standby issues in Windows XP

Modification Type:MajorLast Reviewed:3/9/2006
Keywords:kbtshoot kbExpertiseBeginner KB915699 kbAudEndUser
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