You may experience reliability issues if you create an account file when one of your computers displays a synchronization alert in Groove (915644)


The information in this article applies to:

  • Groove Workspace 2.5 Standard Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Preview Edition
  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

You may experience reliability issues if you create an account file when one of your computers displays a synchronization alert in Groove Virtual Office or in Groove Workspace. Consider the following scenarios, where PC1, PC2, and PC3 represent different computers.

Scenario 1

  1. The account exists on PC1 and on PC2.
  2. You stop using PC2. Therefore, PC2 becomes unsynchronized.
  3. On PC1, you export the account to a file. The account file contains information about PC1 and PC2.
  4. On PC3, you import the account file. PC3 now knows about PC1 (Ready) and PC2 (Synchronization Alert).
  5. PC3 sends an update. PC1 now knows about PC3.

Scenario 2

  1. The account exists PC1 and on PC2.
  2. You stop using PC2. Therefore, PC2 becomes unsynchronized.
  3. You log on to PC2. Then, you export the account to a file. In Groove Workspace 2.5 and in Groove Virtual Office 3, you will be warned not to do this. In versions of Groove that are earlier than Groove Workspace 2.5, you must manually look on the My Computers tab to see the synchronization alert for PC2.
  4. On PC3, you import the account file from the unsynchronized computer. PC3 now knows about PC1 (Ready) and PC2 (Synchronization Alert). PC3 also lists itself as unsynchronized.
  5. PC2 sends an update. PC1 now knows about PC2 (Synchronization Alert) and PC3 (Synchronization Alert).

RESOLUTION

Use one of the following resolutions as appropriate for your situation.

Resolution 1

To resolve this issue for scenario 1, follow these steps:
  1. On PC1 and on PC3, delete PC2.
  2. Create a new account file for future use.

Resolution 2

To resolve this issue for scenario 2, follow these steps:
  1. On PC3, delete the account.
  2. On PC1, delete PC2 and PC3.
  3. On PC1, create a new account file.
  4. On PC3, import the new account file.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

915620 How to remove a computer from the list of computers that are associated with your Groove account

Modification Type:MajorLast Reviewed:6/13/2006
Keywords:kbExpertiseInter kbtshoot KB915644 kbAudKnowledgeWorker
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