You cannot fetch a workspace from a member who has recently completely removed and reinstalled Groove (915629)

The information in this article applies to:

Groove Workspace 2.5 Standard Edition
Groove Workspace 2.5 Project Edition
Groove Workspace 2.5 Professional Edition
Groove Workspace 2.5 Preview Edition
Groove Virtual Office 3.0 File Sharing Edition
Groove Virtual Office 3.0 Professional Edition
Groove Virtual Office 3.0 Project Edition
Groove Virtual Office 3.0 Trial Edition
Groove Virtual Office 3.1 File Sharing Edition
Groove Virtual Office 3.1 Professional Edition
Groove Virtual Office 3.1 Project Edition
Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

Consider the following scenario. You try to fetch a workspace from a member in Groove. However, the member recently completely removed and then reinstalled Groove. In this scenario, you cannot fetch a workspace from that member.

CAUSE

This issue occurs because Groove tries to use the known DeviceID for the account to fetch the workspace.

A DeviceID identifies a computer that is running Groove. When a member performs all the following steps, the member will have the same account:

Removes all the Groove data on the computer.
Reinstalls Groove on the computer.
Restores their Groove account information.

However, the DeviceID is new. Because the DeviceID is new, you cannot fetch a workspace from that member.

WORKAROUND

To work around this issue, follow these steps:

Cancel the fetch.
Have the other member send you an instant message in Groove.
Reply to the instant message to establish their new computer information in your Groove data.
Try to fetch the workspace again.

Modification Type:	Major	Last Reviewed:	6/12/2006
Keywords:	kbExpertiseInter kbtshoot KB915629 kbAudKnowledgeWorker