How to recover the Groove Virtual Office license after a hard disk failure (915626)

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After a hard disk failure, take the following actions, as appropriate for your situation:

• If you use a managed account in a Groove domain, contact your Groove administrator for a new account or for an account backup.
• If you use Groove on multiple computers outside a managed domain, reinstall Groove Virtual Office. Then, export your Groove account from the working computer, and then import the account to the new installation. For more information about how to do this, see the "Using your account on another computer" topic in Groove Help.
• If you use Groove on a single computer outside a managed domain, and you have a current account file, reinstall Groove Virtual Office and then import the account file.
• If you use Groove on a single computer outside a managed domain, and you do not have a current account file, follow these steps:
  1. Reinstall Groove Virtual Office 3.x or Groove Workspace 2.x.
  2. When the reinstallation is completed, create a new account.
     
     Note You may create an account that has the same name and password as your old account. However, the account will not be the same account. You must be reinvited to all your workspaces, send your new contact information to other users, and add contacts to your new contact list. We recommend that you use a different name so that the new account is easy to distinguish from the old account.
  3. If you purchased the Groove license, log on to your Groove.net account by using the e-mail address and the passphrase that you used when you purchased your Groove software. To do this, visit the following Groove Networks Web site:

     https://secure.groove.net/index.asp

     If someone else purchased the license, the purchaser must follow steps 3 through 6 for you.
  4. Click My Software to obtain the list of licenses.
  5. Under the product that you want, click the Active Users link. You see a list of users who enabled the licenses.
  6. Click the Revoke link next to the name of your old account. This process makes that account license available for your new account.

For more information about how to avoid this situation, click the following article number to view the article in the Microsoft Knowledge Base: