Error message when you try to start Groove: "Error opening binary file store database" (915617)


The information in this article applies to:

  • Groove Workspace 2.5 Preview Edition
  • Groove Workspace 2.5 Professional Edition
  • Groove Workspace 2.5 Project Edition
  • Groove Workspace 2.5 Standard Edition
  • Groove Virtual Office 3.0 File Sharing Edition
  • Groove Virtual Office 3.0 Professional Edition
  • Groove Virtual Office 3.0 Project Edition
  • Groove Virtual Office 3.0 Trial Edition
  • Groove Virtual Office 3.1 File Sharing Edition
  • Groove Virtual Office 3.1 Professional Edition
  • Groove Virtual Office 3.1 Project Edition
  • Groove Virtual Office 3.1 Trial Edition

SYMPTOMS

When you try to start Groove, you may receive the following error message:
Error opening binary file store database.

CAUSE

This issue occurs when one or more of the following conditions are true:
  • The binary file store is locked because you are trying to run more than one instance of Groove through multiple terminal services sessions.
  • The binary file store is locked because the previous Groove shutdown was not completed.
  • You are logged on as a user who does not have permissions to write to the file or to the directory that contains the binary file store.

RESOLUTION

To resolve this issue, use one or more of the following methods, as appropriate for your situation:
  • If you are trying to run Groove through multiple terminal services sessions, exit Groove in one session before you try to start Groove in another session.
  • If the previous Groove shutdown was not completed, follow these steps:
    1. Press CTRL+ALT+DELETE and then click Task Manager.
    2. Click the Processes tab. If you find any instances of the Groove.exe process, select each one, and then click End Process.
    3. Start Groove again.
  • If you do not have permissions to write to the file or to the directory, follow these steps:
    1. Locate the directory that contains the Groovebinaryfilestore.xss file.
    2. Right-click the directory, click Properties, and then click the Security tab.
    3. In the top pane, select your user account. The lower pane will display your permissions in the directory. You must have Write permissions to this directory to use Groove from this user account.

MORE INFORMATION

The binary file store refers to the Groovebinaryfilestore.xss file. This file is located in the permanent subdirectory of the Groove system data directory. If your initial installation of Groove Workspace or Groove Virtual Office uses default settings, this file will be in C:\Documents and Settings\All Users\Application Data\Groove Networks\Groove\Permanent on Microsoft Windows XP.
Modification Type:MajorLast Reviewed:5/24/2006
Keywords:kbprb kbExpertiseInter kbtshoot KB915617 kbAudKnowledgeWorker
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